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Shipping Policy

General Terms:

Core Stix strives to ship your order as quickly as possible.  Stock orders will generally be shipped in standard shipping times, which are 1 – 3 business days.  However, standard shipping times are not guaranteed, but we will do our best to get your items shipped as soon as possible.

Please review our shipping options and policies, and plan your purchases accordingly.  Due to special packaging and handling requirements, we may not be able to ship products to certain areas or may be constrained on our shipping options.

All equipment is shipped pre-assembled.  The weight of the entire apparatus, including the Stix, Platforms, Stix Stands (if included in the purchase), and packaging/box is approximately 90 lbs for our Pro Lite models, 100 lbs for Pro Board Packages, and 110 lbs for our Core Stix One Packages.  It is your responsibility to make arrangements to handle the shipment once the package is received by you.

It is important that the correct address is given to avoid any problems or delays.  Packages generally cannot be rerouted once shipped for customer security and logistical reasons.

You will be charged the shipping cost for any items that are returned undelivered, unless through the fault of Core Stix or the shipping carrier.

If your purchase includes Free Shipping, the least expensive shipping method and shipping lanes will be used.  Ship dates on Free Shipping purchases will be left to the sole discretion of Core Stix.  Changes in Free Shipping ship dates or addresses by the purchaser may result in additional charges.


Signature and Physical Address Required:

Most orders require a signature upon delivery. Therefore, a physical address is needed.  We cannot ship to post office boxes.


Backorders:

Occasionally, some items are unexpectedly out of stock or unavailable, and may be back ordered. If significant backorder delays are expected, we will wait to bill your credit card when your product is ready to ship. We will attempt to notify you in the event that any item is out of stock.
The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order


Domestic Shipping:

Core Stix offers several shipping options for delivery within the United States. The regular domestic ground shipping and handling cost is between approximately $125.00 and $175.00 per product ordered. If multiple products are ordered, we may be able to arrange freight at a reduced price.
Shipments to businesses or residences in the U.S. will be supplied a tracking number upon request.
Weekend shipping is not available.


International Shipping:

For international shipping addresses, you must place your order either by e-mail at customerservice@corestix.com Please include shipping address and number of units desired in your message.

For more details including any inquiries related to international shipments or for special shipping requirements, or if you need to specify an alternate shipping method or some other type of special handling for your order, please contact us at customerservice@corestix.com.

All international fees including, but not limited to, duties, tariffs, GST, VAT, port storage fees and customs fees are the responsibility of the purchaser, unless otherwise specified at the time of the order.  It is important that the correct address is given to avoid any problems.